Tags & shipping

Keep orders and customers labelled as subscriptions move through their lifecycle — and give subscribers their own shipping rate

1. What this page does

Tags are how the rest of your store recognises a subscription. Order tags drive fulfilment rules, order filtering and analytics; customer tags keep your segments in step with each subscriber's status. The same settings page also creates a dedicated Shopify delivery profile so subscribers can get free or flat-rate shipping.

Where to find it: Sublyra admin → Settings → Tags & shipping.

Applies from now on. Tag rules are stamped on new orders and status changes as they happen. Saving a rule does not go back and re-tag your history.

2. Order tags

Each subscription order is stamped as it is recorded — both the first checkout order and every recurring charge after it.

1 Tick Tag subscription orders automatically.

2 Set the three tag fields:

FieldDefaultApplied to
Every subscription orderSublyra SubscriptionCheckout and recurring orders alike
First orderFirst Subscription OrderThe checkout order only
Recurring ordersRecurring Order #{N}Every renewal — {N} expands to the renewal number

3 Click Save tag rules.

Use {N} to number renewals. The recurring template Recurring Order #{N} becomes Recurring Order #3 on the third renewal — handy for fulfilment teams that treat early renewals differently from mature ones.

3. Customer status tags

Customer tags stay in step with each subscriber's contract status, so your Shopify customer segments and email-platform filters always reflect reality.

1 Tick Tag customers by subscription status.

2 Set the five tag fields:

FieldDefaultBehaviour
SubscriberSublyra SubscriberStays on for life — anyone who has ever subscribed, current or past. Use it to segment your whole subscriber base.
ActiveActive SubscriptionMutually exclusive — a subscriber carries exactly one of these, swapped automatically as their contract status changes.
PausedPaused Subscription
CanceledCanceled Subscription
Payment failurePayment Failure

3 Click Save tag rules.

Customer tagging needs the write_customers permission. If the page shows an amber "Additional permission needed" banner, click Grant access and approve on Shopify's screen — then save again. New installs approve everything up front and never see the banner.

4. The subscription shipping profile

Sublyra can create a dedicated Shopify delivery profile called "Sublyra Subscriptions" so subscribers get free or reduced shipping on their recurring orders.

1 In the Subscription shipping card, choose the rate: tick Free shipping for subscribers, or leave it unticked and enter a flat rate (in your shop currency, charged per subscription order).

2 Click Create shipping profile. Sublyra creates the delivery profile in Shopify for you. If the profile already exists, the button reads Recheck shipping profile and simply confirms it is active.

3 Assign your subscription products to the profile: in Shopify admin, go to Settings → Shipping and delivery, open the "Sublyra Subscriptions" profile and add the products. Sublyra creates the profile; which products it covers is a Shopify-side choice that stays with you.

Permission needed: the profile needs read_shipping/write_shipping. If saving reports missing permissions or an access-denied error, use the Grant access banner on the page and try again.

5. Permissions these features need

FeatureShopify permission
Order tagsCore order access — granted at install
Customer status tagswrite_customers
Subscription shipping profileread_shipping / write_shipping

Sublyra asks for everything it needs on the single consent screen at install time. Stores that installed before a permission was added see an amber banner with a Grant access button the first time they open the page that needs it — one click takes them to the same Shopify approval screen.

6. FAQ

Do tag changes apply to old orders?

No. Rules apply to orders and status changes from the moment you save. The confirmation message says exactly that: "They apply to new orders and status changes from now on."

Can I use the tags in Shopify Flow or my email platform?

Yes — they are ordinary Shopify order and customer tags. Anything that can filter by tag (Shopify admin segments, Flow, Klaviyo, Mailchimp) can use them.

What happens to the tags when a subscriber cancels?

The status tag swaps to your canceled tag. The subscriber tag (default Sublyra Subscriber) stays on, so you can still reach everyone who ever subscribed — for a win-back campaign, for example.

Does the shipping profile affect one-time purchases?

The profile is a normal Shopify delivery profile. It rates whatever products you assign to it — so assign only your subscription products if the special rate is meant for subscribers.

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