Sublyra Help Center

Subscriptions that retain, not just recur. Every guide below is a numbered click-path — no guesswork, no fluff.

Getting started

New to Sublyra? Start here. Nothing sells until these steps are done.

Getting started: install to go-live

Install the app, create your first selling plan, place the widget on your theme, place a test order with the Bogus Gateway, and run the go-live checklist.

Create selling plan groups, attach them to products, set frequencies and discounts, and import products in bulk.

Storefront & offers

What your shoppers see — the widget, the portal, and every way to grow order value.

The subscribe-and-save widget

Style the product-page widget, use presets, preview on mobile, and place the app block in the theme editor.

The customer portal

What subscribers can do themselves: skip, reschedule, pause, swap, and the cancel-and-save flow.

Build-a-box bundlesFree+

Let shoppers pick a set number of items at a bundle discount, one-time or as a subscription.

Quantity breaks

Volume discounts for bigger carts — buy 3+, save 10% — as real automatic discounts.

Sell a membership as a subscription product with tiers, trials and a member discount.

Upsells & checkout upgrades

Add-on offers inside the widget and portal, plus a one-time-to-subscription upgrade at checkout.

Quick checkout links

Cart permalinks that send shoppers straight to a pre-filled subscription checkout — built for emails, ads and SMS.

Retention

The toolkit that keeps subscribers — where Sublyra earns its name.

Smart retries (dunning)Free+

Retry schedules per decline reason, attempt limits, and how failed charges get won back.

Cancellation flowsFree+

Ask why when a subscriber cancels, then counter with the save offer most likely to keep them.

Win-back emailsFree+

Automatically email lapsed subscribers a discount to bring them back.

Loyalty & referralsPro

Store credit, ongoing discounts and referral codes that make leaving cost something.

Milestone streaks

Automatic rewards when a subscriber hits a renewal milestone — a discount or store credit.

Operations

Day-to-day: contracts, orders, stock, tags and moving subscribers in.

Analytics & cohortsPro

MRR, retention cohorts, churn reasons and the numbers a subscription business is judged on.

Inventory policy

What happens when a renewal comes up and stock is short: skip, oversell, or pause.

Tags & subscriber shipping

Order and customer tags that drive fulfilment rules and segments, plus the subscriber shipping profile.

Migrating from another app

Import a CSV from your old subscription app and send one-click re-activation links to your subscribers.

Integrations & data

Connect your stack and get your data out whenever you want it.

Klaviyo, Mailchimp & SMS

Sync subscription events to Klaviyo, add subscribers to Mailchimp, and send dunning texts through your own Twilio account.

Plans & billing

Every plan includes the widget, selling plans, the customer portal, analytics and the retention toolkit — no transaction fees on any plan. Pro starts with a 30-day free trial, and yearly billing is 10× the monthly price — two months free.

Plan	Monthly	Transaction fee	Subscribers	Adds
Free	$0	None	Up to 300	Core subscriptions, widget, portal, smart retries, cancellation flows, win-back, bundles
Pro	$39	None	Unlimited	Loyalty, referrals, cohort analytics, API access, priority support & onboarding

Optional add-ons run $14.99–$19.99/month (or a one-time $149 migration). Full detail on the pricing page.

Still stuck?

The fastest route to an answer is the chat bubble in the bottom-right corner of any Sublyra admin page. You can also email support@sublyra.com — replies land within one business day. Include your store URL so we can look at your setup directly. Building something custom? The developer docs cover the API, webhooks and custom fields.